Client confidentiality

Binarycore is committed to the highest professional standards for the protection of our clients' confidential information. As a Kearney company, our uncompromising professional standards were embedded by Tom Kearney in his insistence that we “at all times respect the confidential nature inherent in a professional relationship.” This remains an essential component of how we work and who we are.

Last updated: March 31, 2022

Our commitment is rooted in all aspects of our governance structure and culture. Our global director of client confidentiality and our Confidentiality Council, which comprises senior partners from across the firm and areas of expertise, guide our firmwide approach and address any specific questions and issues.

All of our people personally commit to maintaining the highest professional standards. We ask every employee to annually reaffirm our Code of Business Conduct. Our new colleagues attend dedicated onboarding sessions that explicitly cover the firm’s expectations on confidentiality and confidentiality standards. As colleagues are promoted and take on new roles, they also receive additional training to both “refresh” the content and provide level-specific resources.

Our confidentiality framework includes definitions and appropriate usage of confidential information, standards for the protection of confidential information and the avoidance of conflicts of interest, restrictions on information sharing and protocols for physical and IT security. In addition, our global technology infrastructure is certified to ISO 27001 and ISO 27701. The Legal and IT functions are available to discuss our standards and certifications with clients in greater detail.

Our specific confidentiality processes are continually reviewed and updated to ensure that they fully align with the changing business environment and best-practice standards. Broadly, they are reflected in our client confidentiality framework, as shown below.

As the figure illustrates, all Kearney employees, and Binarycore employees, treat the following information as completely confidential:

  • Client names or identities unless otherwise discussed with the client
  • Client-specific deliverables and work products, including drafts and preliminary analyses (other than the Kearney, or Binarycore, intellectual capital not specific to the client contained in them)
  • Client-specific data provided by the client or a client-related vendor, including quantitative data sets, RFPs and invitations to tender, or internal (client) documents
  • Knowledge and information about our clients, including current or future operations, strategy, and other business-related information gained by consultants while working for clients or while working on tenders, RFPs, and proposals
  • Protecting our clients’ confidence and business interests is not just what we do, it’s who we are. We welcome the opportunity to further discuss, and invite you to contact us.